Financial Services

Financial Analysis Overview

An understanding of the primary revenue streams and making better selling and staffing decisions as a result is important. This class provides an understanding of how to calculate gross profit per revenue stream, actions to improve the results, and proven methods for realistically reducing operating expenses.

Marketing Services

Business-to-Business Marketing II

The various modules within this course are designed to help your sales team improve their effectiveness in marketing your business to various referring business entities. The course includes marketing to Claims, Agents, Fleets, and Dealerships along with a special focus on in-store promotions and developing a marketing plan.

Rapid Repair - Marketing, Selling & Estimating

This class prepares you to take advantage of a fundamental shift in auto repair - the emerging segment that focuses exclusively on small, minor, cosmetic damage.

The market is changing and you have to be prepared to change with it. If your customers are changing how they pay and what they expect to get in return, what are you going to do differently to address this change?

Process Improvement Services

40 Degrees

Establishing and maintaining stable processes that can deliver predictable outcomes is paramount in achieving high performance. The overall objective of this course is to help collision repair operators reduce profit-robbing variability from their business processes.

Cycle-time Processing Reduction (CPR)

Cycle times killing you? Try CRP! Cycle Time is arguably the most important metric to two of your most important stakeholders – vehicle owners and work providers. Improving cycle time isn't about working faster or harder. It's all about working smarter. This course focuses on the impact of production management on cycle time.

Paint Material Management

This course is designed to enable collision shop Owners to optimize the sale and use of paint materials. Specific issues addressed include low paint materials gross profit, concern over amount of waste generated, lack of an organizational system for supplies, amount of inventory on hand, lack of standards for GL coding, ratios to watch for optimizing material profits, and lack of technician buy-in to help solve problems.

Parts Management

This course is designed for the Production Manager, Parts Manager, and/or General Manager and covers the entire parts management process. The class will help decrease your cycle time by reducing errors associated with the parts portion of your business. The course includes role playing to emphasize the value of proper organization and consistent processes in order to optimize production efficiency. Participants will be asked to bring a closed repair order file to class. They will be provided with specific file management processes and the forms necessary to implement those processes.

Rapid Repair - Implementation

The collision industry is experiencing a growing segment of auto repair that focuses exclusively on small, minor, cosmetic damage. Many vehicle owners are faced with minor dings and scrapes on their second largest investment. High insurance deductible and/or fear of increased premiums prevents many from having this minor damage repaired. This course provides the information you need to successfully implement a rapid repair system to address this market need.

Reducing Cycle Time

This course is designed to assist Owners, Estimators, and Production Managers in refining the skills necessary to organize a Daily Production Plan, reduce the time it takes to repair a vehicle, and increase overall customer and insurer satisfaction. Participants will have the opportunity to see the spreadsheets demonstrated and will receive a CD containing the files so that they can return to their repair center and implement these procedures quickly!

The Customer Service Representative

All customers have needs. It's no secret that when a customer walks into a collision shop, their primary need is to have the vehicle repaired. Other needs may include a rental car, warranty, timely repair, etc. This course focuses on the body shop's ability to satisfy the customer's unspoken needs – the need for professionalism, organization, information, etc. This course will help attendees establish procedures to process customer files efficiently and effectively.


A Tourists Guide: Introduction to Process Centered Environments

This course is designed for collision center managers and owners who are interested in learning the benefits and challenges of pursuing a PCE journey. In this session, we will explore the basics of transforming a business into a Process Centered Environment.

Tips for First Time Travelers: Preparing for a Process Centered Environment

So... you're contemplating taking your business on the PCE Journey but know that the first step of any great journey is the hardest. This PCE module was designed to address this concern. It provides a basic understanding of the behavioral changes required to successfully implement a Process Centered Environment in your collision facility.

Avoid Excess Baggage: Implementing 5S

5S is the key to workplace organization and standardization through visual management. This course teaches the principles and techniques needed to apply 5S and establish visual management systems to improve communication and adherence to standards.

Upgrade to First Class: Principles of Continuous Improvement

This hands-on course focuses on practical methods for creating and maintaining a culture of continuous improvement. A series of experiential exercises drive home the concepts and tools of Continuous Improvement while creating an entertaining and fast paced learning experience.

Direct Flights Only: Enabling Continuous Flow

Collision shops are wrought with work stoppages – waiting for approvals, waiting for parts, wrong parts, waiting for supplements, technicians have multiple cars assigned to them but can only work on one at a time, bottlenecks in key areas, and the list goes on. This course teaches how to move vehicles continuously through the repair process without stopping.

Rules of the Road: Standardization and Visual Management

If McDonald's can get employees in Tokyo, Los Angeles and London to make fries exactly the same way, every day, why can't we get two technicians in the same shop to repair vehicles the same way? We can! We just have to understand how to create and implement standardization and a visual workplace while continuously eliminating waste and variability from our processes…

All Aboard: External Stakeholder Integration

At some point on your PCE journey you will realize that future gains within your business are dependent upon factors outside your business. Work providers, vendors, and even customers have an impact on the effectiveness of your Process Centered Environment. Only when you have full support from these external stakeholders can you truly optimize all the PCE components you have implemented.

T Minus 5 and Counting: PCE Rready

This course addresses the processes that must be in place to manage every incoming vehicle to a state of readiness such that it can flow without delay or interruption through the repair process. The benefits of this include, improved cycle time, reduced work in process, and ultimately, continuous flow.

Sales Services

Estimating Consistency II

This course is designed to review and refine the Estimators' skills relative to collision repair estimating. The participant will learn how to optimize profitability per repair order, while complying with insurer DRP requirements. Participants will be asked to write an estimate in advance of the course, and participants will critique one another's estimates for thoroughness. Role-playing will allow the participants a chance to practice the various skills that have been taught.

Increasing Closing Ratios

This course is designed to help your Estimators and Customer Service Representatives refine their skills in selling customers on using your repair center for their repairs. Participants will have the opportunity to practice these skills through role-playing the sales process for actual repair estimates.

Selling Customer Pay Repairs

This course is designed to enhance the skills learned in our Increasing Closing Ratios course. The initial focus is to raise awareness of the expanding customer pay segment and how to appeal to this market. The selling and negotiating strategies center around "package selling" to appeal to the customer pay and customer up-sell segment. Participants will be asked to perform various exercises which will allow them to practice their skills and use the tools provided. Role-playing will be used to apply the various sales, negotiations and objection handling techniques.

Maximizing CSI

This course is designed for any management team member to review the skills necessary to continuously improve service quality, assure customer retention, and improve the likelihood of positive referrals. Participants will be provided with detailed processes and customizable forms. Participants will have numerous opportunities to practice the skills learned through role-playing. A CSI complete report and Hot Sheet are reviewed.

Talent Development Services

Activity Management - Time for a Change

Employees all over the globe are faced with a common adversary the clock. We all seem to have more things to do than we have time to do them. Almost everyone has proclaimed what they will do one day when they have more time. We're all guilty of ignoring the vicious truth that we will never have more time than we do right now. It doesn't matter how you break it down, we all get the same amount of time every day - 24 hours; 1440 minutes; 86,400 seconds. The simple truth is that we don't need more time and we don't need better time management, we need better activity management! This program can help you understand and manage the activities in your life that you choose to spend your time "allowance" on.

Performance Management - Coaching For Success

One of the toughest challenges faced by collision shop owners and managers today is the ability to attract and retain high quality employees in key positions. More often than not, an employee leaves an employer for reasons other than money. In fact, the most common cause for employee turnover is poor management. One of the most important, and often overlooked, skills is the ability to coach. All employees need to be coached. This course is designed to identify your preferred coaching style and discuss the strengths and weaknesses of that style.

For more information regarding the Acoat Selected program, please contact your local Chase sales representative or send us an inquiry via the Contact Form.